Terms & Conditions

The following Terms & Conditions apply when customers (hereinafter referred to as “The Customer”) book lessons with HKS Ráðgjöf ltd. (hereinafter referred to as “Chocolatetrailer”) and/or lesson sold by Chocolatetrailer that are serviced by a 3 rd  party. Note that for certain lesson, additional lesson-specific Terms & Conditions may apply. Some lesson/services may require The Customer to sign service-specific waivers on date of departure that contain articles not included herein. The forementioned can also apply for lessons sold by Chocolatetrailer but serviced by a 3 rd  party. The Customer is urged to contact Chocolatetrailer to enquire if this applies to a lesson that The Customer has booked or intends to book. Please e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with such queries.

General Conditions and Liability

Chocolatetrailer disclaims responsibility for any loss, damage, accidents, alergy, illness or changes in schedules caused by weather, strikes or any other irregularity outside Chocolatetrailer’s control. Chocolatetrailer reserves the right to alter lessons or starting times, without prior notice, should the necessity arise. No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes. The estimated duration of lesson as indicated on our website are standard times. In cases where Chocolatetrailer needs to contact The Customer regarding changes or cancellation of lessons, an e-mail is sent to the e-mail address provided by The Customer during the booking process. The Customer is urged to monitor e-mails before the lesson.

Cancellation and refund Policy

All cancellations by The Customer must be made in writing to This email address is being protected from spambots. You need JavaScript enabled to view it. Cancellation/refund terms if cancelled by The Customer:

1. 10% of purchase price is non-refundable in all cases where The Customer cancels. This is to cover sales and/or administrative costs of handling bookings and cancellations made by The Customer.

2. If cancelled more than one week prior to the beginning of lesson: 90% refund.

3. If cancelled Less than 24 hours prior to beginning of lesson: No refund

4. If The Customer fails to show up in lesson: No refund. 

Cancellation/refund terms if cancelled by Chocolatetrailer:

1. If a lesson is cancelled, for any reason at any time, The Customer is eligible for a 100% refund.

2. This does not include lessons that are free re-runs.

3. Under no circumstanses is The Customer eligible for a refund in part or full for a lesson that was performed.

If Chocolatetrailer cancels a lesson for any reason, re-scheduling and/or alternatives may be offered/suggested in an effort to ensure customer satisfaction. The Customer is free to either accept or decline such offers. If The Customer declines re-scheduling or alternative offers, The Customer receives a 100% refund. Should The Customer accept an offer for an alternative service or re-schedule, the booking has become binding in much the same way as the original booking from the time The Customer accepts such an offer. Thus in case of cancellation by The Customer, the Cancellation/refund terms as stated in these Terms & Conditions do apply.

Privacy policy All personal information will be strictly confidential and will not be given or sold to a third party.

Governing law / Jurisdiction These Terms and Conditions are in accordance with Icelandic law.

 

HKS Ráðgjöf ehf
Funalind 11
201 Kópavogur.
info@chocolatetrailer
ID: 610114-0590
VAT number: 116224

Location

You can find us at Vitatorg, close to Sun Voyager.

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Contact

Phone: (354) 618-9999

Email: info@chocolatetrailer.com

Terms & Conditions